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AI Use Cases

A collection of over 250 uses for artificial intelligence

A continually updated list exploring how different types of AI are used across various industries and AI disciplines,including generative AI use cases, banking AI use cases, AI use cases in healthcare, AI use cases in government, AI use cases in insurance, and more

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Document processing and creation

Introduction

The public services sector has for a long time been associated with paperwork, data processing, and administrative steps. In the recent past, there has been an increasing emphasis on the use of technology in this field with an aim of digitization and automation of various processes and this has led to the integration of several Artificial Intelligence (AI) solutions. One such technology is RAG, one of the latest developments in document generation and processing, which has shown a lot of potential. RAG,Gen AI is a powerful tool that incorporates machine learning models to interpret, assess, and create texts, which makes work in the public services sector more effective, precise, and efficient.

Challenges

The use of AI in the public services has a huge possibility of being implemented but faces several obstacles. These are the issues of vastness and complexity of documents that make manual handling of data a cumbersome and inaccurate process; variability in the practices of different organizations which results to variance and inefficiency; and the issue of data privacy and security since public service data is a sensitive type of data. Also, there is the problem of legacy systems that are usually not compatible with new technologies, and the attitude change of the staff who are used to the conventional way of working.

AI Solutions

RAG,Gen AI provides a effective answer to these challenges. This AI technology can manage a high number of various documents and improve the accuracy and productivity of the working process through document management and creation. The application has the capability to analyze the content and context of a document with the help of machine learning algorithms and is therefore capable of generating new documents based on the patterns it has learned. For example, it can complete forms, write letters and prepare reports. It also has features that allow it to easily interact with other systems and thus cause minimal disruption and still provide a seamless transition. Also, RAG,Gen AI has enhanced data privacy and security system in place to prevent the loss of sensitive information.

Benefits

There are a number of ways in which RAG,Gen AI can be beneficial in the public services sector. Through the automation of document creation and processing it is possible to reduce the time and energy needed for the task which results in reduced costs and faster service delivery. It also improves on the accuracy since humans are not usually error free and this is something that can be catastrophic in a sector such as this one. In addition, it relieves pressure on staff allowing them to work on other tasks that cannot be easily handled by machines and thus enhance the quality of their work. Last but not the least, it improves the efficiency in processing and generating documents since all the documents are converted and produced using a consistent and well-defined process.

Return on Investment

The ROI of using RAG,Gen AI in the public services sector is impressive. As per the report by Deloitte, AI technologies can reduce the operational costs by 40 percent and increase the productivity by 60 percent. In addition, the enhanced precision and speed can also result in enhanced service delivery thus increasing the satisfaction of the public. In the long run, the cost savings, productivity gains and high levels of public satisfaction can be seen as returns on investment from the initial investment made in AI technology.

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